Do you have a question or comment?
We are happy to help you. Check whether your question is listed here or use the form below. We will contact you as soon as possible.
- Can I change or cancel my booking?
The cancellation policy for your booking varies based on the selected room rate.
Non-Refundable Rates: If you opt for the non-refundable rate, it means you're getting a great deal, but do keep in mind that these bookings require full prepayment at the time of booking and cannot be changed or cancelled.
Flexible Rates: With our flexible rates, you have the freedom to pay later, and cancellation is free until 16:00 hours CET one day before your scheduled arrival.
Please note the following important details:
Early Departure: If your plans change, and you leave early, there will be an additional charge for the first night following your departure.
No Show: In the event of a no-show, you will be responsible for the cost of the first overnight stay, and subsequent booked nights will be forfeited.
If you made your booking directly through our website, you have the flexibility to manage your booking online. Simply visit our Change or Cancel Booking page, and all it takes is your email address and booking number (found in the confirmation email) to make adjustments.
Rate Changes: Tweaking your booking? Just be aware that modifications may result in a change to the rate.
- How do I know if the hotel is disabled-friendly?
Unfortunately Savoy Hotel Rotterdam doesn't have disabled-friendly facilities.
- I don't have a creditcard. How can I make a reservation?
If you don't have a creditcard you can make a reservation by phone or e-mail.
- Is there (free) Wi-Fi in the hotel?
Throughout the hotel, we offer free Wi-Fi. So no matter if you are in your room, in our lobby or in our restaurant, you will have free connection everywhere.
- Can I pay securely online?
You pay securely with credit card or IDEAL via our secure payment link when making your booking online.
- May I bring my pet along to the hotel?
Although we really like dogs, cats and rabbits, we like to be considerate to everyone. Unfortunately, your pet is not allowed to sleep in our hotel.
- Can I dine at the hotel?
At Savoy Local you can count on an honest and fresh breakfast every day, according to the Dutch Cuisine guidelines. A great start of the day with fresh, healthy and local products! For a tasty lunch and delicious snacks you've also come to the right place. Slide into our cozy lounge or settle down on the sunny terrace.For dinner we are surrounded by restaurants with diverse cuisines. We gladly share our dining tips with you.
- What is the difference between a 'twin-bed' and a 'double-bed'?
A 'twin-bed' has two seperate bed parts, a 'double-bed' is a bed for two persons.
- Can I rent a bike at Savoy Hotel Rotterdam?
Discover the beautiful surroundings of Rotterdam by bike. You can rent a bike at the hotel. Ask at reception for availability and prices.
- We have children. Is it possible to put an extra bed in the room?
There are special family rooms available at the hotel. You can make a reservation by phone or e-mail.
- Can I park at the hotel?
- What are the check-in and check-out times?
Check-in at Savoy Hotel Rotterdam is possible from 15:00. Check out is possible until 12:00.
- Can I get a late check-out?
Extend your stay with late check-outs, subject to availability and a nominal fee. For details, enquire at the hotel.
- As of what age can I book a room?
Eden Hotels has clear conditions for making a reservation and minimum age. You must be at least 18 years old to make a booking and stay at our hotels without a parent or guardian.
- Can I book several rooms at once?
Of course you can. From 10 rooms or more belonging to one group, booked separately or through one group reservation, special group conditions always apply. Please contact the hotel's reservation department to agree on these, so that there are no surprises.